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Purpose:
This program will provide doctors and their staff specific instruction on
how to help them communicate persuasively with patients and each other.
This will facilitate follow-through, collections, treatment plan
acceptance, and interpersonal communications of all types. It was
originally created as a means to help doctors avoid patient and staff
conflicts pro-actively. This is sometimes necessary to avoid problems
which can become law-suits and peer review cases. By taking a scientific
and reasoned approach to interpersonal communications, everyone in the
office will benefit.
Communicating
Diagnosis Effectively
provides case studies in real-world communications within the practice
including collections, case presentations, staff performance/salary reviews
which the doctor and staff are likely to encounter on a daily basis. The
approach is specific to the way REAL professionals have to communicate.
Benefits:
Participants will learn how to communicate through barriers of perception and false
expectation. The will be given specific dialogues on how to ascertain a
patient's "core values" for future communication. The
"team" will also be provided a working model to communicate
between doctors, staff, and vendors.:
- Overcoming reluctance caused by fear of pain, confinement or money.
- Gaining perspective in interpersonal conflicts.
- Mastering the doctor's apprehensions of perceived conflict.
- Helping each participant to feel comfortable in new interpersonal contacts.
The Presenter:
Scott McDonald is a marketing professional. He founded Scott
McDonald & Associates in 1986 to meet the research and marketing needs
of small business and industries. He developed this program while
working in customer service at Six Flags. He has shared these ideas with
thousands dentists all over the U.S. (who have to work with some of the
most difficult complainers, whiners and yahoos in the Country.) This
course is appropriate for California C.E.
To hire Scott for your next meeting or event, send an email to: scott@scottmcdonald.org
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